Overview / Companies / Skrill USA, Inc.
Skrill USA, Inc.
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
167
Change vs prior 12 months
-12.6%
191 prior
Complaints on record (all-time)
586
Answered on time
97.6%
Closed with relief
0%
monetary or non-monetary
Most-complained product
Money transfer, virtual currency, or money service
Most common problem
Trouble accessing funds in your mobile or digital wallet
By product (last 12 months)
By problem (last 12 months)
Trouble accessing funds in your mobile or digital wallet46
Managing an account28
Unauthorized transactions or other transaction problem21
Fraud or scam14
Closing an account10
Attempts to collect debt not owed9
Other transaction problem6
Money was not available when promised4
Problem with a purchase or transfer4
Other features, terms, or problems3
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.