Overview / Companies / SLM CORPORATION
SLM CORPORATION
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
1,099
Change vs prior 12 months
+20.4%
913 prior
Complaints on record (all-time)
6,010
Answered on time
100%
Closed with relief
11.1%
monetary or non-monetary
Most-complained product
Student loan
Most common problem
Dealing with your lender or servicer
By product (last 12 months)
By problem (last 12 months)
Dealing with your lender or servicer307
Incorrect information on your report218
Struggling to repay your loan198
Improper use of your report78
Problem with a company's investigation into an existing problem73
Getting a loan60
Took or threatened to take negative or legal action49
Attempts to collect debt not owed36
Communication tactics22
False statements or representation8
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.