Overview / Companies / SYNCHRONY FINANCIAL
SYNCHRONY FINANCIAL
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
16,143
Change vs prior 12 months
—
Complaints on record (all-time)
82,931
Answered on time
96.5%
Closed with relief
16.3%
monetary or non-monetary
Most-complained product
Credit card
Most common problem
Incorrect information on your report
By product (last 12 months)
Credit card8,585
Debt collection3,172
By problem (last 12 months)
Incorrect information on your report2,321
Problem with a purchase shown on your statement2,190
Fees or interest1,844
Took or threatened to take negative or legal action1,722
Improper use of your report1,087
Getting a credit card898
Attempts to collect debt not owed831
Closing your account807
Problem with a company's investigation into an existing problem779
Other features, terms, or problems719
Where complainants live (last 12 months)
California2,186
Texas1,822
Florida1,767
New York1,104
Georgia788
New Jersey570
Pennsylvania486
Illinois473
Ohio390
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.