Overview / Companies / The Phoenix Recovery Group
The Phoenix Recovery Group
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
161
Change vs prior 12 months
+37.6%
117 prior
Complaints on record (all-time)
622
Answered on time
17.4%
Closed with relief
0%
monetary or non-monetary
Most-complained product
Debt collection
Most common problem
Attempts to collect debt not owed
By product (last 12 months)
By problem (last 12 months)
Attempts to collect debt not owed43
Took or threatened to take negative or legal action34
False statements or representation29
Incorrect information on your report19
Written notification about debt19
Problem with a company's investigation into an existing problem7
Improper use of your report6
Communication tactics4
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.