A complaint is a statement by a consumer, not a proven violation. Larger companies naturally receive more complaints. MoneyWatchUSA does not give financial advice, recommend products, or rank "worst" companies.

Overview / Companies / TRUIST FINANCIAL CORPORATION

TRUIST FINANCIAL CORPORATION

CFPB Consumer Complaint Database · CFPB Consumer Complaint Database

Complaints, last 12 months

5,622

Change vs prior 12 months

+17.5%

4,786 prior

Complaints on record (all-time)

24,440

Answered on time

99.9%

Closed with relief

8.7%

monetary or non-monetary

Most-complained product

Checking or savings account

Most common problem

Managing an account

By product (last 12 months)

Checking or savings account2,185

Credit reporting or other personal consumer reports1,302

Debt collection575

Vehicle loan or lease410

Payday loan, title loan, personal loan, or advance loan234

Money transfer, virtual currency, or money service214

Debt or credit management7

By problem (last 12 months)

Managing an account1,257

Incorrect information on your report717

Improper use of your report425

Closing an account316

Problem with a company's investigation into an existing problem281

Took or threatened to take negative or legal action281

Problem with a lender or other company charging your account230

Trouble during payment process223

Opening an account192

Attempts to collect debt not owed180

Where complainants live (last 12 months)

North Carolina417

Pennsylvania195

South Carolina195

Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.

TRUIST FINANCIAL CORPORATION: CFPB Complaints | MoneyWatchUSA