A complaint is a statement by a consumer, not a proven violation. Larger companies naturally receive more complaints. MoneyWatchUSA does not give financial advice, recommend products, or rank "worst" companies.

Overview / Companies / UNITED SERVICES AUTOMOBILE ASSOCIATION

UNITED SERVICES AUTOMOBILE ASSOCIATION

CFPB Consumer Complaint Database · CFPB Consumer Complaint Database

Complaints, last 12 months

3,180

Change vs prior 12 months

+31.1%

2,425 prior

Complaints on record (all-time)

19,554

Answered on time

100%

Closed with relief

19.1%

monetary or non-monetary

Most-complained product

Checking or savings account

Most common problem

Managing an account

By product (last 12 months)

Checking or savings account1,525

Credit reporting or other personal consumer reports604

Debt collection271

Money transfer, virtual currency, or money service146

Vehicle loan or lease117

Payday loan, title loan, personal loan, or advance loan37

Debt or credit management3

By problem (last 12 months)

Managing an account976

Incorrect information on your report377

Closing an account235

Problem with a lender or other company charging your account206

Problem with a purchase shown on your statement172

Problem with a company's investigation into an existing problem153

Took or threatened to take negative or legal action140

Improper use of your report111

Attempts to collect debt not owed85

Fraud or scam80

Where complainants live (last 12 months)

North Carolina163

South Carolina97

Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.