Overview / Companies / Upstart Holdings, Inc.
Upstart Holdings, Inc.
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
1,531
Change vs prior 12 months
+71.6%
892 prior
Complaints on record (all-time)
3,503
Answered on time
100%
Closed with relief
0.8%
monetary or non-monetary
Most-complained product
Debt collection
Most common problem
Incorrect information on your report
By product (last 12 months)
By problem (last 12 months)
Incorrect information on your report409
Took or threatened to take negative or legal action368
Problem with a company's investigation into an existing problem142
Attempts to collect debt not owed132
Improper use of your report105
Written notification about debt50
Problem when making payments38
False statements or representation37
Struggling to pay your loan36
Charged fees or interest you didn't expect35
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.