A complaint is a statement by a consumer, not a proven violation. Larger companies naturally receive more complaints. MoneyWatchUSA does not give financial advice, recommend products, or rank "worst" companies.

Overview / Companies / WELLS FARGO & COMPANY

WELLS FARGO & COMPANY

CFPB Consumer Complaint Database · CFPB Consumer Complaint Database

Complaints, last 12 months

22,599

Change vs prior 12 months

+28.6%

17,578 prior

Complaints on record (all-time)

173,896

Answered on time

100%

Closed with relief

21%

monetary or non-monetary

Most-complained product

Checking or savings account

Most common problem

Managing an account

By product (last 12 months)

Checking or savings account9,534

Credit reporting or other personal consumer reports3,575

Credit card3,539

Debt collection2,375

Money transfer, virtual currency, or money service1,555

Vehicle loan or lease628

Payday loan, title loan, personal loan, or advance loan126

Debt or credit management22

By problem (last 12 months)

Managing an account5,608

Incorrect information on your report2,147

Problem with a lender or other company charging your account1,478

Took or threatened to take negative or legal action1,374

Problem with a purchase shown on your statement1,303

Problem caused by your funds being low984

Improper use of your report961

Fraud or scam911

Problem with a company's investigation into an existing problem879

Closing an account748

Where complainants live (last 12 months)

California4,239

Texas2,562

North Carolina853

Pennsylvania701

Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.