Overview / Companies / WESTERN UNION COMPANY, THE
WESTERN UNION COMPANY, THE
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
606
Change vs prior 12 months
+53%
396 prior
Complaints on record (all-time)
4,909
Answered on time
100%
Closed with relief
0%
monetary or non-monetary
Most-complained product
Money transfer, virtual currency, or money service
Most common problem
Fraud or scam
By product (last 12 months)
By problem (last 12 months)
Fraud or scam154
Other transaction problem132
Money was not available when promised99
Lost or stolen money order76
Problem with customer service58
Unexpected or other fees19
Other service problem12
Confusing or missing disclosures9
Managing an account9
Wrong amount charged or received8
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.