A complaint is a statement by a consumer, not a proven violation. Larger companies naturally receive more complaints. MoneyWatchUSA does not give financial advice, recommend products, or rank "worst" companies.

Overview / Companies / Westlake Services, LLC

Westlake Services, LLC

CFPB Consumer Complaint Database · CFPB Consumer Complaint Database

Complaints, last 12 months

4,407

Change vs prior 12 months

+49%

2,957 prior

Complaints on record (all-time)

13,907

Answered on time

100%

Closed with relief

0%

monetary or non-monetary

Most-complained product

Vehicle loan or lease

Most common problem

Incorrect information on your report

By product (last 12 months)

Vehicle loan or lease1,815

Credit reporting or other personal consumer reports1,487

Debt collection955

Payday loan, title loan, personal loan, or advance loan120

Debt or credit management15

Checking or savings account5

Money transfer, virtual currency, or money service3

By problem (last 12 months)

Incorrect information on your report846

Repossession626

Managing the loan or lease545

Improper use of your report431

Took or threatened to take negative or legal action344

Attempts to collect debt not owed340

Problem with a company's investigation into an existing problem326

Problems at the end of the loan or lease273

Getting a loan or lease171

False statements or representation116

Where complainants live (last 12 months)

North Carolina165

South Carolina152

Pennsylvania132

Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.